Support

We are here to help.

Contact us

For any question, bug report or assistance request related to your Pipelean agency workspace, write to support@pipelean.io. Please include:

• Your agency name and the email of the affected account
• A clear description of the problem and the steps to reproduce it
• Screenshots or a short screen recording, if possible

Response times

• Standard requests: within 1 business day (Mon–Fri, 9:00–18:00 CET).
• Critical incidents (Service unreachable, data loss, security): best-effort 24/7. Mark the email subject with [URGENT].

Billing & subscriptions

For invoices, payment methods, plan changes or refunds write to billing@pipelean.io.

Privacy & data requests

For data access, export or deletion requests write to privacy@pipelean.io. See the Privacy Policy for full details.

Status & updates

Planned maintenance and incident reports are communicated in-app and, when relevant, by email to the agency owner.